Frequently Asked Questions

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Why Shop With Fresh Stitch?

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Fresh Stich

What is Fresh Stitch and how does it work?

Fresh Stitch is the world’s premier online store for premium sneakers.

We make it easier than ever to get the styles you love—without the retail markups. Every pair we offer is carefully hand-inspected through a multi-step quality check to ensure it’s brand-new, unworn, and meets our strict standards before it reaches you.

 

Our store is open 24/7 at freshstitch.shop, where you can browse our curated selection, enjoy free shipping on every order and shop with complete confidence knowing exactly what you’re getting.

 

At Fresh Stitch, we combine quality, transparency, and unbeatable value—so you can step out in style without compromise.

How do you determine the prices of your products?

We determine our prices based on quality, rarity, and market value—always with our customers in mind.

At Fresh Stitch, we monitor sneaker trends, availability, and demand to ensure every pair is priced competitively. By working directly with our trusted network and keeping overhead low, we’re able to offer some of the best prices for premium sneakers—without sacrificing quality.

What sizes are shown on the website?

Fresh Stitch lists products in US Men's Sizing. For international sizing, please refer to the conversion chart by click the "Size Guide" link above the size selector on the product description page. Size conversions vary by brand and model.

What payment methods are accepted?

We offer a variety of payment types, with many that are local to each country. Please see full list of payment types accepted Here.

Why should I trust Fresh Stitch?

We’re 100% transparent. We tell you up front that our sneakers are authentic—no misleading descriptions, no shady listings. Also we have reviews from happy customers and community we have built in 5 years! We also have a Buyer Promise 

 

Why is Fresh Stitch different from other sellers?

We combine honesty, quality control, free shipping, discounts, no hidden fees, and exceptional customer service—so you can shop with total confidence. 

Can I request a specific sneaker?

Yes. If we don’t have it in stock, we can often source it for you. Just reach out to our support team.

Do you offer any buyer protection?

Yes—if your sneaker isn’t as described, we’ll replace it or refund you. No stress, no hassle. Click Here

How do you keep prices so low?

By sourcing directly from trusted suppliers and avoiding reseller markups, we keep your cost down while keeping quality high.

Is Fresh Stitch female-owned?

Yes! We’re proudly female-owned and built with passion, style, and honesty at our core.

Are there any taxes or hidden fees?

No. The price you see is the price you pay. No shipping or anything else.

What is the condition of items sold on Fresh Stitch?

Every pair sold on Fresh Stitch is brand-new, never worn, and thoroughly inspected before it reaches you.

We specialize in premium sneakers, but no matter the category, each pair must pass our strict multi-step quality check. This includes verifying materials, stitching, soles, and packaging to ensure you’re getting fresh, factory-quality sneakers every time—no creases, no wear, no surprises.

What quality checks are done before my order ships?

Before any order leaves our facility, it goes through a final round of checks by our Verification Experts.

This step ensures your sneakers meet our strict quality standards for condition, materials, and overall craftsmanship. We carefully review every detail — from stitching, Sizing to packaging — so you receive exactly what you ordered, in perfect condition.

How do I know the quality of the sneakers I’m buying?

At Fresh Stitch, transparency is everything. We sell only top-quality authentic sneakers—pairs made with the same materials, details, and craftsmanship as retail, but at a more accessible price. Every pair goes through our 10-point quality inspection to ensure it’s brand-new, unworn, and meets our strict standards before it reaches you. We attach verification tag. Learn more about our quality proces here.

Do you ship internationally?

Yes! Fresh Stitch ships to most countries worldwide. For international customers, please use the country selector at the top left of the navigation bar to ensure proper currency conversion, as well as accurate calculation of taxes and duties at checkout. If you do not see your country listed, unfortunately we do not offer delivery there at this time.

 

We offer deliveries via DHL, Aramex, and UPS, depending on your location. Simply enter your full delivery address at checkout to see the available shipping options. Enjoy FREE SHIPPING on all orders.

 

Any applicable taxes and duties will be calculated at checkout based on your country, so there are no surprises or additional fees from the courier upon delivery. Please note: All taxes and duties are non-refundable. If we cover these fees on your behalf and you later request a refund, the taxes and duties we paid will not be refunded.

What are your shipping options?

Standard Shipping

We aim for delivery within 10-25 business days after your order has been accepted, verified and sent to shipping company which takes 5-7 days, excluding weekends.

All shipping options are fully tracked, and we will send your tracking information via email once your order has dispatched. If you placed an order for multiple items, these may be shipped in separate parcels. If applicable, you will receive a tracking number for each parcel.

 

If you provided a valid mobile number when placing your order, our delivery partner may also send you delivery notifications by SMS.

When will my order ship?

Orders may take up to 7 days to process prior to shipment. Additional time may be required during promotional periods and holidays. We ship orders Monday through Saturday, except on the following U.S. holidays

Easter Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day

Where is my order coming from?

Everything Fresh Stitch sells is stored in one of our  warehouses mostly in Hong Kong. Having all the merchandise on hand allows us to verify authenticity and ship items faster.

How can I track my order?

You can track your order through the Order History section in your Account page or by visiting our Track Your Order page. You may also use the tracking number we provide to check the status directly with the shipping carrier.

Can I cancel my order?

We do not accept order cancellation requests as our fulfillment process begins once an order is placed. All confirmed orders will be subject to our standard return policy.

Do you offer free shipping?

Yes—every order ships free, no matter where you are. As long as we ship there.

How fast do you ship orders?

We typically process and ship within 2–3 weeks for pre-orders, and much faster for in-stock pairs. It takes up to 7 days for order processing before shipping. 

What is your Returns Policy?

If, for any reason, you're not pleased with your purchase, you have 3 days from the delivery date of your order to submit a return request.  

Click here to read our Returns Policy 

How do I return my purchase?

To make the process as quick and easy as possible, simply initiate a returns request on by contacting us on Live chat. Or HERE

Email: contactfreshstitch@gmail.com

Do you accept returns?

Yes. If there’s an issue with your order, we’ll work with you to replace it or issue a refund.

 

Who will deliver my item?

Orders delivered within the UK and most other countries are shipped via DPD. International orders are shipped via Aramex, DHL, or UPS.

 

All UPS shipments are sent using a signed-for delivery service. DPD records the consignee’s name and includes a “Delivered on Authority” note in the signature section, along with an image as proof of delivery.

How do I contact Fresh Stitch?

Please feel free to contact us via Live Chat, Email  or Direct Message on our social media platforms. 

Our Customer Care Team is here for you 24/7

Can I place an order over the phone?

Yes! Our friendly Customer Care team is available please feel free to contact us via Live Chat, Email, Phone, or Direct Message on our social media platforms.

Customer Care: Monday to Sunday 2:00 AM – 5:00 PM EST / 3:00 AM – 6:00 PM EDT

Does Fresh Stitch have a phone number I can call?

No you can click here to CONTACT US 

How will I know if there's an issue with my order?

If any issues should arise with your order, the Fresh Stitch customer support team will reach out at the email address provided during checkout.

 

Please note that in certain instances you may be prompted to create a Fresh Stitch Account in order to resolve potential issues with your order.

I have a coupon code. How do I use it?

Coupon codes can be redeemed on the Checkout Page. On the right-hand side of the checkout page, all your cart items will be listed. Below this will be a “PROMO CODE” box. Copy your code here and the discount will be applied to your cart immediately.

 

Coupon codes cannot be applied during promotional periods or sale dates, nor can they be combined with any other offers.

Do you sell gift cards?

Yes we do! Gift cards can be purchased here.

How long do I have to redeem my gift card/store credit?

Gift cards and store credits are redeemable on all products across our site. Gift cards may have an expiry date, please view your gift card details in your account.

Am I responsible for duties & taxes if I'm purchasing?

All duties and taxes are the sole responsibility of the customer. Please use the country selector at the top left of the navigation bar to ensure accurate currency conversion and duties & taxes calculation.

 

We ship DDP (Delivery Duties Paid) to most destinations worldwide, which means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.

 

If a DDU (Delivery Duties Unpaid) destination is selected, the price you pay to Fresh Stitch will exclude all relevant import duties and sales taxes. As the recipient, you'll need to instead pay these directly to our carrier to release your order from customs upon arrival.

Can I change the address on my order?

Once an order has shipped, we cannot make any changes to the shipping address. If your order has not shipped, please contact our Customer Care team and they will do their best to accommodate the request.

Can I change the size, color-way, or model of my order?

Once an order has been placed, we cannot make any adjustments to size, color, or model.

Why was my order cancelled?

An order can be cancelled for a variety of reasons.

One reason is because we could not verify the payment details provided. In these instances, you may place your order again using a verified alternative payment method.

We may also cancel your order if an item(s) within your order become unavailable prior to preparing your order for shipment.  

An item/size I want is out of stock. How will I know if you will be getting it back in?

If a specific item or size is out of stock, feel free to contact us via Live Chat, Email, Phone, or Direct Message on our social media platforms. We’ll be happy to check with our suppliers and notify you if it becomes available.

I’d like to make a bulk purchase - who can I reach out to?

For bulk purchases or corporate gifting, Please feel free to contact us via Live Chat, Email or Direct Message on our social media platforms and our client advisors will be happy to help.

Why are all sizes of a product the same price?

All sizes of a product at Fresh Stitch are priced the same for simplicity and fairness. The price you see is the exact amount at checkout and the exact amount you’ll pay, with no surprises or adjustments later.

What's your buyer protection policy?

https://freshstitch.shop/pages/buyerpromise

How to become a partner?

https://freshstitch.shop/pages/partner

Do you have any jobs?

https://freshstitch.shop/pages/careers

What's your shopping policy?

https://freshstitch.shop/pages/shoppingpolicy

Who are you?

https://freshstitch.shop/pages/aboutus

Authenticity Policy

https://freshstitch.shop/pages/authenticity

What's your return and refund policy?

https://freshstitch.shop/pages/returnspolicy

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